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Reputable Suppliers Share Common Indicators
It has never been more important to the reputation and commercial survival of any business that products making their way to the marketplace are safe. Recently, Australian consumers have experienced the spread of hepatitis A, thought to be the result of consuming contaminated imported berries. Food served at a conference in Brisbane a little while ago resulted in a number of attendees contracting food poisoning.
Poor Quality Products Start with the Supplier
Although both these recent examples have since been overshadowed in the media by other events, investigations are ongoing, and may eventually result in prosecutions and damage to business reputations. These types of investigations usually go right back through the supply chain to find the cause. This means that any business neglecting to check the reputation of its suppliers before their product reaches the consumer is asking for trouble.
Customers using Custom Chemicals International as their supplier of cleaning products need have no fear when they place their orders with us. We are exclusively a wholesale supplier of an extensive range of high quality cleaning products. We do not sell direct to the public, and this allows us to concentrate our efforts on continually refining our systems and products.
ISO Accreditation Shows Commitment to Quality
Choosing a reputable supplier for any product can be a difficult exercise, but there are some indictors that highlight the stand-out companies from the rest. One is to open up the company to an external audit process conducted by an experienced, independent auditor. ISO9001 is an international quality standard that we have consistently met, providing our customers with an assurance that our products have met the stringent standards of this particular certification.
Under the Scrutiny of Experts
Having the services of experts qualified in their field on hand to test products before they reach the consumer is another indicator of a business that values its reputation. The end result of making a mistake during the production of cleaning products could have far-reaching consequences. Testing must be undertaken to strict quality standards, and here at Custom Chemicals International all our batches of stock must pass quality control under the careful eye of a chemist.
Technical Support Provided by Supplier
Strong and accessible technical support is another indicator of a reputable business. When customers need assistance with products they have purchased from cleaning product suppliers, they are usually in a situation where they need immediate answers. Being directed to an overseas call centre is of no help to them. That is why our customers appreciate having current and correct information about our products, and ready access to experienced staff where needed.
Other indicators are a willingness to spend money to upgrade equipment, train staff, have a focus on safety and continually work to build a culture of excellence and customer service. As a reputable cleaning product supplier ourselves, we know what is required to build and maintain this type of business. We have been doing this successfully now for 25 years, so we must be doing something right.