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“Striving for ongoing excellence in service and quality”


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Keeping Public Facilities Clean Attracts More Customers

Most businesses these days that provide goods or services direct to the public are required by regulation to provide access to toilet facilities. Whether in shopping centres, offices, medical or dental centres, restaurants, theatres, fast food outlets, service stations or any other publicly accessible building or area, there should be clean facilities for use by the public.

Dirty Public Facilities Leave a Bad Impression

Of course, as members of the public, we have all experienced at some time using a public facility in a restaurant or some other location, only to find it so dirty and poorly maintained that we can’t bring ourselves to use it. We now have a negative opinion of that business or location based on this experience.

Now some people might find this assessment a little harsh but research has shown that one third of people who had such an experience would never return as a customer and half of them would tell friends and family. What is even worse for the particular business is that many more people would not even go there simply because they had heard about it.

High Quality Cleaning Products Readily Available

Business owners who ignore these statistics do so at their peril. Making a profit in business is difficult enough without losing customers because having clean facilities was not thought to be important. Custom Chemicals International understands completely how crucial it is to keep public facilities in any business clean and tidy, not just at the beginning of the day, but right through until closing time.

They are suppliers of high quality cleaning products to the wholesale distribution market. Their reputation is built on their ability to provide not only excellent products but correct and up-to-date information on these products to the cleaning industry. With strong and accessible technical and sales support, they support the distributors who supply the industry.

Customers Remember Poorly Maintained Toilets and Hand Basins

Business owners need to understand that for every customer who enters their facility, this is a new experience, even though a hundred other customers may have used the rooms the same day. A customer confronted with toilets that won’t flush, taps that don’t work, wet floors strewn with paper, no paper towels or hand dryers and a dreadful smell, remembers the experience.

With the wide range of quality and environmentally responsible cleaning products supplied to distributors by Custom Chemicals International, there really is no excuse for a reputable business to neglect its facilities. Is it worth losing hundreds of customers just to save a few dollars on cleaning costs?

Cheap cleaning products are not adequate for busy areas, take longer to apply and are less effective. High quality cleaning products cut through all manner of grime and leave the whole area spotless with no hint of unpleasant odour. It really pays to use the best, and in high traffic areas, to clean the facilities more than once a day. Customers will remember and tell others that you care about their comfort.



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